Refund policy

LAST UPDATED: January 2026

This Refund Policy outlines the conditions under which refunds, cancellations, and service credits may be considered for services provided under the Rixeum brand. By purchasing any service, the client acknowledges and agrees to the terms described below.

1. Service-Based Nature of Work

Rixeum operates as a provider of professional digital and IT-related services, including but not limited to business automation, SaaS setup and implementation, system integrations, and strategic consulting. These services are time-based, labor-intensive, and often customized to the client’s specific technical environment.

Due to the intangible and irreversible nature of digital services, refund conditions differ from those applicable to physical goods.

2. Project-Based Services & Milestones

2.1 Deposits and Booking Fees

  • Any deposit, booking fee, or upfront payment made to reserve project time, resources, or scheduling is non-refundable.

2.2 Milestones and Completed Work

  • Services are typically delivered in phases or milestones. Once a milestone is completed and delivered, the related fees are non-refundable.
  • Delivery may include providing system access, credentials, configurations, code, files, dashboards, automations, integrations, documentation, or live demonstrations.

2.3 Project Termination by Client

  • If a project is terminated after work has commenced, the client remains responsible for payment for all work performed up to the termination date.
  • Any prepaid amount exceeding the value of completed work may be eligible for refund, excluding non-refundable deposits and third-party costs.

3. No Refunds for Digital Deliverables

Due to the digital nature of deliverables, once access, files, credentials, configurations, code, or system setups are provided, the service is considered delivered and completed.

Due to the digital nature of deliverables, once access, files, credentials, or configurations are provided, refunds are not available.

4. Client Delays & Non-Cooperation

Refunds are not applicable in cases where project delays, suspension, or inability to complete services result from the client’s failure to provide required information, approvals, materials, credentials, or system access within a reasonable timeframe.

Refunds are not applicable in cases where project delays are caused by the client’s failure to provide required information, approvals, or access.

5. Third-Party Costs

Certain services require the use of third-party platforms, tools, or infrastructure, including software licenses, SaaS subscriptions, API usage, hosting, or messaging services.

  • All third-party costs incurred on behalf of the client are non-refundable.
  • Refunds for third-party services, if any, are subject solely to the policies of the respective providers.

Any third-party costs incurred on behalf of the client are non-refundable.

6. Change of Mind

Refunds are not provided for change-of-mind requests once project work, preparation, or execution has begun.

Refunds are not provided for change-of-mind requests once work has commenced.

7. Resolution Period (No-Cost Fixes)

Monetary refunds are not provided for completed professional services. However, a 30-day Resolution Period is offered starting from the delivery date of the relevant milestone or final project delivery.

During this period, technical issues or discrepancies that materially deviate from the original written project specifications will be corrected at no additional cost.

This Resolution Period does not cover scope changes, new features, third-party outages, API changes, platform policy updates, or issues caused by modifications made by the client or other parties.

8. Force Majeure

No refunds shall be issued for delays or failures caused by events beyond reasonable control, including but not limited to changes in laws or regulations, sanctions, platform shutdowns, third-party service outages, natural disasters, or other force majeure events.

No refunds shall be issued for delays or failures caused by force majeure events.

9. Dispute Resolution

All refund-related disputes must first be submitted in writing and are subject to internal review. The parties agree to attempt to resolve disputes amicably before initiating payment disputes or chargebacks.

All refund-related disputes must be submitted in writing and are subject to internal review.

10. Payment Method & Processing Time

Any approved refund, if applicable, will be processed using the original payment method within a reasonable timeframe, subject to banking and payment provider processing times.

Approved refunds, if applicable, are processed using the original payment method within a reasonable timeframe.

11. Contact Information

Trade name: Rixeum

Email: rixeum@inbox.eu

Physical address: Türi tn 10c, 11313 Tallinn, Estonia